Privacy Policy

Effective Date: [June, 2025]

At Counterstops, accessible at https://www.counterstops.com, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your information when you interact with our website, browse our product range, or make a purchase.

1. Who We Are

Counterstops is a UAE-based business specializing in the supply of premium kitchen countertops, including marble, granite, quartz, and other high-end surface materials. We operate from Dubai and deliver across the UAE, serving both residential and commercial customers.

2. What Personal Data We Collect

We collect only the information necessary to fulfill your orders, provide support, and improve your experience. This includes:

Contact details: Shams Ul Arifeen, shamsswati77@gmail.com, +971528525165
Billing & delivery address : Dubai
Order information : Call Us
Website usage data (IP address)
Payment method (processed via secure third-party gateways, not stored by us)

3. Why We Collect Your Data

We collect your data to:

Process and deliver your orders
Respond to customer service inquiries
Send order confirmations and delivery updates
Offer personalized recommendations for kitchen countertops and design solutions
Improve website experience based on behavior
Comply with local UAE regulations, including VAT and eCommerce laws

We do not sell or rent your data to third parties under any circumstances.

4. How We Use Cookies and Tracking Tools

Our website uses cookies to:

Save your cart between sessions
Analyze how users interact with our product pages
Track the effectiveness of our Google Ads and social media marketing

You can opt out of non-essential cookies at any time through our cookie settings pop-up or browser settings.

5. How Your Data is Stored and Protected

We store your personal information on secure servers located in the UAE and/or trusted cloud providers. We use:

SSL encryption for all data transfers
Two-factor authentication for internal system access
Regular software updates and vulnerability scanning

6. Third-Party Services We Use

We may share limited data (like email or behavior) with trusted partners for analytics and marketing. These include:

Google Analytics
Meta Ads (Facebook/Instagram)
Stripe or PayPal (for payment processing)
Courier services (only for fulfilling your delivery)

All partners are contractually obligated to protect your data and comply with GDPR or similar data protection laws.

7. Your Rights

If you are a resident of the UAE or any region with applicable data privacy laws, you have the right to:

Request a copy of your stored data
Ask us to update or delete your personal information
Opt out of marketing communications

To make any such request, contact us at: privacy@counterstops.com

8. Data Retention Policy

We retain your data only for as long as necessary to:

Fulfill your orders
Meet legal or tax obligations
Provide you with after-sales service and warranty coverage

Inactive user data is anonymized or deleted after 24 months.

9. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted here with a revised “Effective Date.” We encourage you to review this page periodically to stay informed.

10. Contact Us

For questions regarding this Privacy Policy or your personal data, please contact:

Counterstops – Data Privacy Team
Email: privacy@counterstops.com
Phone: +971528525165
Dubai, United Arab Emirates